RETURN POLICY
GENERAL:
By placing an order through the website, you are deemed to have accepted the pre-information form and the distance sales agreement provided to you in electronic form.
Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other relevant laws regarding the sale and delivery of the purchased product.
Buyers are responsible for paying shipping costs, which include delivery fees for the products.
Each purchased product will be delivered to the person or organization at the address provided by the buyer within a legal period of 30 days. If the product is not delivered within this period, buyers have the right to terminate the contract.
The purchased product must be delivered complete and in accordance with the specified characteristics in the order, along with any applicable warranty documents and user manuals.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the time of learning about this situation. The total price must be refunded to the buyer within 14 days.
FAILURE TO PAY THE PURCHASED PRODUCT PRICE:
If the buyer does not pay the product price or cancels the payment through the bank records, the seller's obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARDS FOR PURCHASES:
After the product is delivered, if it is determined that the buyer's credit card payment was wrongfully used by unauthorized individuals and the payment for the sold product is not made to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller's expense.
UNFORESEEABLE OBSTACLES TO DELIVERY WITHIN THE PRODUCT PERIOD:
If unforeseeable force majeure events occur preventing the delivery of the product within the specified period, the situation will be notified to the buyer. The buyer can request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, the refund will be made to the buyer within 14 days from the cancellation. If the payment was made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before accepting the delivery of the product/service subject to the contract, the buyer shall inspect it. Damaged or defective products/services, such as those with dents, fractures, torn packaging, etc., shall not be accepted from the courier company. The delivered product/service will be deemed free of damage and intact. The BUYER is obliged to protect the product/service carefully after delivery. If the right of withdrawal will be exercised, the product/service should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer has the right to withdraw from the contract without any legal or penal liability and without giving any reason within 14 (fourteen) days from the date of delivery of the product to themselves or to the designated person/organization at the specified address by notifying the SELLER through the contact information provided below.
CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTICE:
COMPANY NAME: Dichento Fogas and Bozope Giyim Sanayi Ticaret A.Ş
ADDRESS:
EMAIL: hello@dichento.com
TEL:
DURATION OF RIGHT OF WITHDRAWAL:
If the buyer purchases a service, the 14-day period begins from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts for which performance has begun with the consumer's approval before the end of the withdrawal period. The buyer has been informed of the Withdrawal Conditions in Distant Contracts and Cancellation Terms, and places an order with this knowledge.
The expenses arising from the use of the right of withdrawal are borne by the SELLER.
In order to use the right of withdrawal, a notification must be sent to the SELLER within the 14-day period by registered mail, fax, e-mail, or by any method notified by the SELLER, in accordance with the provisions of the contract and within the framework of the provisions of "Products for which the Right of Withdrawal Cannot Be Used" regulated in this contract. It is also a condition that the product has not been used within this period.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice prepared by the institution during the return. Order returns made on behalf of companies cannot be completed if RETURN INVOICE is not issued.)
The return form, the box of the products to be returned.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price to the BUYER and return the documents that put the BUYER into debt within a maximum of 10 days from the date the withdrawal notification reaches the SELLER, and to receive the product within a period of 20 days.
If there is a decrease in the value of the product due to a reason arising from the BUYER's fault or if it becomes impossible to return the product, the BUYER is obliged to compensate the damages of the SELLER to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration in the product or item due to its proper use within the withdrawal period.
If the campaign limit amount set by the SELLER is exceeded due to the exercise of the right of withdrawal, the amount of discount utilized within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Products tailored to the BUYER's request or clearly personalized, underwear bottoms, swimsuit bottoms, makeup materials, single-use products, perishable or products likely to expire, products that are not suitable to be returned due to health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that have mixed with other products after delivery and cannot be separated due to their nature, goods provided within the scope of subscription agreements except for newspapers and magazines, electronic goods or non-material goods delivered instantly to the consumer, as well as audio or visual recordings, books, digital content, software programs, data recording and storage devices, computer consumables, and packaging that have been opened by the BUYER. Additionally, the right of withdrawal cannot be exercised for services for which performance has begun with the consumer's approval before the end of the withdrawal period, according to the regulations of distance contracts.
Cosmetics and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and tapes, as well as stationery supplies (toner, cartridges, ribbons, etc.), must be returned in unopened, untested, undamaged, and unused packaging in order to be eligible for a refund.
In accordance with the regulations of the distant contracts, the products for which the right of withdrawal cannot be exercised are:
Contracts for goods prepared in line with the consumer's requests or clearly personalized.
Contracts for the delivery of perishable or products likely to expire.
Contracts for the delivery of goods where the protective elements such as packaging, tape, seal, or package have been opened after delivery, as well as goods for which return is not suitable due to health and hygiene reasons.
Contracts for goods that have mixed with other products after delivery and cannot be separated due to their nature.
Contracts for products presented in the material environment, such as books, digital content, and computer consumables, where the packaging, tape, seal, or package has been opened after delivery.
Contracts for leisure activities, such as accommodation, item transportation, car rental, food and beverage supply, entertainment, or relaxation, to be carried out on a specific date or period.
Contracts for the provision of instant electronic services or non-material goods delivered instantly to the consumer.
DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER defaults on payment transactions made with a credit card, the BUYER agrees, declares, and undertakes to pay interest within the framework of the credit card agreement between the cardholder bank and the BUYER. In this case, the relevant bank may apply to legal remedies; claim the expenses and attorney's fees from the BUYER; and in any case, if the BUYER defaults on the debt, the BUYER agrees to compensate for the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
You can use all kinds of credit cards on our website for online single payments or online installment options. In your online payments, the amount will be deducted from your credit card at the end of your order.
Dichento is based in the Türkiye, and all shipments outside of the Türkiye are considered international.
The country we ship your order to may impose a duty or tax on your shipment, depending on the declared value of what you order. he receiver will be responsible for settling all import duties charged.
Our default international shipping is DDU (delivery duty unpaid) which means that the customer is responsible for paying the taxes and duties.
You will be contacted by customs once your shipment arrives to settle any charges in order for the shipment to be released and delivered.